How did you find out about this volunteering opportunity?

Through my mentor who came across Southern Brooks on social media. I had also been a part of Southern Brooks projects before.

What motivated you to volunteer?

I was trying to get back out into the community, especially after the pandemic and the struggles with my mental health. I spiralled a bit and went downhill from 2018 onwards. I felt house bound and wanted to go out and do some good things and feel motivated again.

What tasks do you perform in your role?

I started at ACH, helping with an arts and crafts group with people from other countries that had had a bit of a bad experience and came to the UK to find salvation. My second role is at a Barnardo’s charity shop, which is very community based. I tag and price clothes and put clothes out on the shop floor. I’ve done till training, first aid and other online trainings, and talk with the customers. I find it daunting working on the till and remembering to interact with customers, but it helps with my social skills.

What were the biggest challenges you faced when you started, and how did you overcome them? 

I found meeting people from other countries with a language barrier quite challenging but still found a way to connect. And, in the charity shop, I started out in the back with just a few of the workers; now I’m out on the shop floor, putting clothes out and in size order, checking on customers, making sure they are okay. When I first started, I stayed out back but, over time, my confidence grew and I learned a lot about all the processes and I’m happy to do more training if it’s offered or even get a paid job. I want to stay with Barnardo’s, I like what they stand for.

What have you gained from this experience?

I think I’ve gained a lot of confidence over time and lots more positivity about myself and others. My communication with people has improved. I feel like these roles have really helped me, and the end result is so positive.

Can you share an example of a positive experience you've had?

When I sat with a man from Kuwait at the ACH arts and crafts group, I found out that he was from a tribe and I was able to listen to him and hear his story. He spoke about why he had to leave Kuwait and I was able to offer my understanding and empathy. And at the charity shop, knowing that I can actually work on the till and talk to customers now is a big thing and it’s not as bad as I thought.

What advice would you give to someone considering volunteering?

Buck up some courage and be positive. There will be something for you and Southern Brooks can help you find it. That’s Southern Brooks for you!

If you would like help and support finding a volunteering role, please get in touch.