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Frequently Asked Questions

One You South Gloucestershire

One You South Gloucestershire brings everything together to support local people in South Gloucestershire to improve their wellbeing as well as make healthier lifestyle choices.

Aims of the Service

• Feel more confident about managing your emotional and mental wellbeing
• Feel more able to get involved in your local communities
• Feel less isolated, and less anxious
• Feel able to make changes in other areas of your life

One You South Gloucestershire is for all adults over the age of 18 who are South Gloucestershire residents or registered with a GP practice in South Gloucestershire.

Click on the headings below to be taken to the relevant section

What is Wellbeing?

Having a feeling of wellbeing means:

  • to have good mental health
  • being satisfied with your life
  • feeling that you have meaning or purpose
  • being able to manage stress well

1-1 Support

Who can refer for Wellbeing support?

You can refer yourself, or you can ask a professional from any service to refer you, if you meet the criteria below.

Who can be referred? 

To be eligible for support from One You South Gloucestershire Wellbeing, you should be:

  • Over the age of 18, and either -
    • Living in South Gloucestershire or registered at a GP surgery in South Gloucestershire, or
    • A carer living in Bristol, caring for someone who lives in or is registered at a GP surgery in South Gloucestershire.

Is OYSG Wellbeing right for me?

Our Wellbeing Coaches are not qualified mental health professionals, so we are not able to support people who are currently:

  • experiencing severe and enduring mental health conditions that aren’t currently well-managed
  • in a mental health crisis or in need of urgent or emergency support
  • well known to secondary care mental health service or currently requiring / receiving secondary care mental health input
  • under the influence of drugs or alcohol in a way that makes it difficult to work with a Wellbeing Coach

If you need mental health support, please call the 24/7 Support and Connect Helpline on 0800 0126549. This is a confidential helpline that is open all hours, providing immediate emotional and practical support. It is staffed by experienced counsellors who will offer emotional support and who can connect you to other organisations available in Bristol, North Somerset, and South Gloucestershire.

If you need support with drug or alcohol dependency, please contact DHI (Developing Health & Independence) on 0800 073 3011, 01454 868750 or info@dhisouthglos.org.uk.

What can a Wellbeing Coach help with? 

The Wellbeing Coach is there to listen to you and help you identify or make lifestyle changes by

  • Looking after yourself
  • Managing your symptoms
  • Finding work, volunteering or other activities
  • Finding legal advice or debt counselling
  • Finding out what support is available to you
  • Telling you about what you can access in your community
  • Helping you to feel positive, and improve your confidence and self-esteem

How can I make a referral? (Both self-referrals & from another professional) 

If you have any questions about the service, please call (01454) 868583 or email wellbeing@southernbrooks.org.uk.

Self-referrals can be made using this form.

If you would like a professional to refer you, they can use this form.

What will a Wellbeing Coach do once a referral has been made? 

A Wellbeing Coach will get in contact with you within 3 working days of the referral to arrange a 30-minute behaviour change phone call.

During the first 30-minute phone call, the Wellbeing Coach will -

  • make a wellbeing plan with you about what small steps you can take to improve your wellbeing
  • give you information about our sessions / workshops
  • give information about other services if needed
  • make an appointment for the next phone call

2 or 3 follow-up phone calls will be offered, to help motivate you with your wellbeing plan.

What if a Wellbeing Coach is unable to make contact?

If your Wellbeing Coach doesn’t hear from you, a text message / voicemail will be left to say what time / day the next attempt will be, and to ask you to let them know if there’s a more convenient time for you.

If your Wellbeing Coach doesn’t reach you on the second attempt, they’ll send another text message / voicemail saying they will make 1 more attempt at making contact and will think that you don’t need/want support if they don’t hear from you.

After a 3rd unsuccessful attempt, they close your case if they don’t hear from you within 7 days.

For face-to-face support your case will be closed if you miss 2 appointments.

Wellbeing Sessions & Groups

What are Wellbeing Sessions & Groups? 

OYSG Wellbeing also provide a wide range of free sessions and groups. We offer these both online and face-to-face. You can find what we offer here. Or you can book directly on our Eventbrite page here. If you’d like to sign up for our mailing list, please enter your details on the signup form here, and check the box that says “wellbeing events”.

If you have difficulty registering for any of our events online, you can contact us by phone on 01454 868583, or by email at wellbeing@southernbrooks.org.uk to register. Our online events also have the option to dial in via a telephone, for those who do not have access to the internet.

Our sessions are based on one or more of the 5 Ways to Wellbeing, which you can find out more about here. We review what we offer every three months depending on interest and feedback.

What are the 5 Ways to Wellbeing? 

Evidence suggests that the following 5 things help to improve our wellbeing: 

Connect - Connecting with people 

Active - Being physically active 

Learn - Learning new things 

Give - Giving to others 

Take Notice Paying attention to the present moment 

We've put together a few links for each of the 5 Ways, including some videos. Click on one of the 5 ways in the list above to be taken to each section. 

Who can register for a Wellbeing Session or Group? 

To be eligible, an individual must meet the following criteria: 

  • Over the age of 18 
  • And either:
    • Living in South Gloucestershire or registered at a GP surgery in South Gloucestershire, or  
    • A carer living in Bristol, caring for someone who lives in/registered at a GP surgery in South Gloucestershire. 

If you would like to discuss whether you are able to register or need help in doing so, please call (01454) 868583 or email wellbeing@southernbrooks.org.uk 

Is there a cost? 

People can register for a session or group for free.